Amidst the acceleration of national digital transformation, Hai Phong City continues to affirm its leading position in administrative procedure reform. The latest report from the City People's Committee to the Ministry of Justice outlines a comprehensive picture of continuous efforts to optimize the apparatus and improve the quality of service for citizens and businesses in April 2026.
Drastic Direction and Procedural Transparency
From the beginning of the reporting period (March 15, 2026, to April 14, 2026), city leaders issued a series of important steering documents to address shortcomings in Index 766 and to review and cut redundant procedures in accordance with Resolution No. 66/NQ-CP. The city conducted impact assessments for 62 administrative procedures in the fields of land, cultivation, and plant protection, ensuring the feasibility and effectiveness of new regulations.
Transparency has been elevated to the highest level, with the Chairman of the City People's Committee issuing 15 Decisions to announce a list of 114 administrative procedures (including 20 new procedures and 72 amended or supplemented ones). Currently, 100% of administrative procedures are publicly posted at Public Administration Service Centers (PASCs) from the city to the commune level and on the National Database, creating the most favorable conditions for organizations and individuals to look up information.
"Speaking" Figures on Application Processing Efficiency
The results of administrative procedure resolution in April recorded impressive data, demonstrating the effective operation of the digital government system. The total number of applications received during the period reached 245,078, with a notable online submission rate of 99.44% (equivalent to 243,707 applications). In-person and postal applications accounted for only 0.56%, showing a significant shift in the digital habits and skills of the city's residents.
As of the reporting time, agencies and units have successfully resolved 248,083 applications, ensuring a smooth workflow and minimizing backlogs.
Technological Infrastructure and Comprehensive Inter-linkage
The strength of the reform effort in Hai Phong lies in its data connectivity. The city's administrative procedure information system has not only completed its connection with the National Population Database but is also inter-linked with 23 systems of Central Ministries and agencies.
Key connections include:
- The Ministry of Public Security's electronic identification and authentication system, using only VNeID accounts for procedure resolution.
- National databases on business registration, civil status, and judicial records.
- Online payment systems and VNPost public postal services.
- Electronic inter-linkage for two high-welfare procedure groups: Birth registration - permanent residence - health insurance for children; and Death registration - funeral fees.
Collaboration with VNPT Hai Phong to develop software for tracking, handing over results, and electronic digital signatures has helped shorten waiting times and reduce operating costs for state agencies.
Modern and Humanistic "One-Stop Shop" Model
Hai Phong has consolidated its PASC system with the main headquarters located at 18 Hoang Dieu (Hong Bang District) and 114 centers in communes, wards, and special zones. These centers are synchronously invested with modern equipment: automatic numbering machines, information lookup kiosks, and touch devices for satisfaction assessment.
A highlight of Hai Phong's governance model is the implementation of a “Friendly Government” with practical models such as:
- “Resolution and result return within the same day”.
- “No-appointment Tuesdays” and “No-waiting Fridays”.
- Dedicated counters for the elderly, pregnant women, and people with disabilities.
The personnel at these centers consist of nearly 1,000 well-trained civil servants and public employees, ensuring service according to the spirit of being "close to the people and for the people". Specialized fields such as Tax, Social Insurance, and Import-Export (C/O) also perform receipt and result return at the City Center using the "5-at-place" method to optimize time for businesses.
Recognizing Challenges and Key Tasks for the Coming Month
Despite many achievements, the report frankly points out technical difficulties. The instability of some centralized systems from Ministries and agencies forces the locality to maintain backup systems, putting pressure on staff who must operate across multiple platforms. Network congestion during peak hours and the lack of automatic statistical tools for Ministry-level procedures are also bottlenecks that need early resolution.
To overcome these, Hai Phong recommends that Ministries soon deploy all procedures to centralized systems and allow the locality to flexibly adjust technical parameters to suit specific resolutions of the City People's Council.
In the following month, Hai Phong aims to complete the goals for cutting and simplifying administrative procedures related to production and business under Resolution 66/NQ-CP. The city is determined to innovate service methods and promote national digital transformation so that each administrative procedure is no longer a barrier but becomes a driver for socio-economic development.
Nguyen Thang