To realize the vision of a professional and modern service-oriented administration, the Hai Phong City People's Committee has issued Plan No. 200/KH-UBND. This document serves to implement the Prime Minister's Decision No. 350/QĐ-TTg, which approved the "Scheme for comprehensive digital transformation of the home affairs sector to serve citizens and businesses until 2030, with a vision to 2045". This plan is not merely about applying technology; it represents a revolution in Hai Phong's state governance methods.
Strategic Significance: Building a Data-Centered Administration
The implementation of digital transformation in the Home Affairs sector is vital for Hai Phong’s sustainable development goals. First, it contributes to a total shift from traditional, manual management methods to a digital environment that uses data as the core for leadership and operations. Second, it acts as a "lever" to enhance governance effectiveness and efficiency, particularly in managing the workforce of cadres and civil servants and streamlining the organizational apparatus. Finally, and most importantly, it improves the quality of public services, creates transparency, and increases the satisfaction level of citizens and businesses when interacting with the government.
Breakthrough Goals by 2030
Hai Phong has set specific and ambitious goals to make the Home Affairs sector a model for digital transformation. By 2030, the city is determined to achieve several key indicators:
- Digital Infrastructure and Data: Complete the construction of the Centralized Home Affairs Data Warehouse, ensuring that 100% of specialized databases are standardized, connected, and shared via the city's Integrated Local Government Service Platform (LGSP) and the National Data Center. Data concerning cadres, civil servants, and public employees will be updated to be "correct, sufficient, clean, and live" to completely replace paper records.
- Full-Process Online Public Services: Provide 100% of eligible administrative procedures as full-process online public services. Notably, the city will apply Artificial Intelligence (AI) and virtual assistants to help citizens declare documents and receive results quickly.
- Operating in a Digital Environment: 100% of work records in Home Affairs agencies must be processed in an electronic environment using specialized digital signatures. Simultaneously, over 95% of management decisions will be made based on the analysis and exploitation of digital data.
- Digital Social Security: Promote cashless benefit payments, ensuring that at least 75% of policy beneficiaries receive their allowances via electronic methods.
Vision to 2045: Smart Governance and Automation
Looking further toward 2045, Hai Phong aims for a completely smart Home Affairs governance model. Digital transformation will play a pivotal role in perfecting a comprehensive, sustainable, and progressive social policy system. Core business processes will be automated at the highest level, and state management activities will be supported by AI systems and Big Data analysis to assist in accurate and timely decision-making.
Solutions and a Drastic Execution Roadmap
To ensure the plan is effectively implemented, the City People's Committee has assigned the Department of Home Affairs as the lead agency, coordinating with the Department of Science and Technology, the City Police, and other relevant units to deploy synchronous solution groups:
- Innovating Digital Mindset and Capacity: Organize training programs to enhance digital skills and data-driven management thinking for 100% of Home Affairs cadres and civil servants. Launch digital transformation emulation movements and link implementation results to the performance evaluation of agency heads.
- Institutional Refinement: Review and amend legal documents to recognize the legal value of electronic records and digital archiving.
- Breakthrough Technology: Strongly apply AI in tools such as 24/7 chatbots to serve the public, virtual assistants to help staff search for legal regulations, and Big Data analysis tools to forecast human resource needs.
- Infrastructure and Information Safety: Build leadership dashboards on the city's Intelligent Operations Center (IOC) platform. Ensure that 100% of systems have approved information safety level proposal dossiers.
The success of implementing the plan for Decision 350/QĐ-TTg will testify to the proactive and creative spirit of the Hai Phong government. With a methodical roadmap and high political determination, the city is step-by-step forming a modern governance model, contributing to Hai Phong's powerful breakthrough in the digital era to effectively serve the lives of the people and the development of businesses.