In an effort to realize the goal of comprehensive digital transformation and enhance the efficiency of smart urban governance, Hai Phong City has taken strategic steps in building a digital data system. The focus of this process is the issuance of a Set of Indicators for direction and administration, alongside the establishment of an Inter-disciplinary Data Analysis Team, aiming to transform the Intelligent Operations Center (IOC) into the true “brain” of the port city.
86-Standard Indicator Set: A Comprehensive Measure of Socio-Economic Health
To transition from intuition-based management to evidence-based and data-driven governance, the Hai Phong City People's Committee has issued a Set of Indicators for digital direction and administration. This set is scientifically designed with a total of 86 indicators, divided into four core groups covering every aspect of city life.
- Group A focuses on daily and monthly direction and administration, including 13 sub-groups such as pricing, finance-budget, banking, enterprises, agriculture, and service sectors. The primary goal of this group is to provide a comprehensive, timely overview to help city leaders immediately identify economic "hotspots" or bottlenecks.
- Group B delves into social security, traffic safety, healthcare, and education. These are key data points to ensure living standards and equity in policy benefits for citizens.
- Group C closely monitors national-level important projects and key construction works, from approved capital levels to land clearance progress and actual construction.
- Group D is specifically designed for emergency situations such as civil defense, disaster prevention, epidemics, and search and rescue. This group requires real-time data on wind speed, rainfall, river levels, or ICU bed occupancy rates so the city can respond proactively to incidents.
Establishing an Inter-disciplinary "Data Advisory Agency"
In tandem with the indicator set, Hai Phong has officially established the City Inter-disciplinary Data Analysis Team. This is considered a specialized advisory body helping the City People's Committee coordinate the implementation of inter-disciplinary data strategies, programs, and solutions.
The team is responsible for urging departments and localities to standardize, clean, and share specialized databases as required. The Department of Science and Technology serves as the standing agency, responsible for synthesizing reports and preparing content for the team's meetings. This team ensures that all data extraction and analysis comply with regulations on protecting state secrets and personal information, while effectively integrating into national and international reports.
Implementation Status: From Manual Reporting to Automated API Connection
According to the latest report from the Department of Science and Technology as of March 2026, the city's IOC system has initially formed information screens to support administration, such as administrative maps, traffic cameras, and warning screens for key indicators.
However, data readiness varies across sectors. Some fields have made significant strides in automated integration via API (Application Programming Interface):
- Socio-Economy: API integrated to track city-wide budget revenue and expenditure by day.
- Population: Connected to the National Population Database to update demographic information and electronic identification rates.
- Public Administration: Monitoring the resolution of administrative procedures and satisfaction rates of citizens and businesses.
- Document Management: Real-time statistics on document processing, tasks, and digital signature rates.
Conversely, some areas are still in transition and rely on monthly Excel reports, such as public investment, economic zone management, healthcare, customs, and tourism. This highlights an urgent need for digital infrastructure upgrades within these member units.
Towards a Vision of Sustainable Smart Governance
To enhance forecasting capabilities and support evidence-based decision-making, Hai Phong has identified key tasks for the coming period. Departments, branches, and localities must urgently complete specialized databases according to the city's Data Strategy, ensuring data is "correct, sufficient, clean, and live".
The city also aims to step up international cooperation in connecting and sharing data, coordinating support from international organizations transparently. Transitioning from manual reporting to digital data exploitation not only reduces administrative burdens but also provides city leaders with a clear, overarching view to make accurate and timely decisions for the sustainable development of Hai Phong.
With a comprehensive indicator system and a professional team of data analysts, Hai Phong is asserting its leading position in the journey to build a digital government, creating a solid foundation to face the challenges of a dynamic and modern port city.