Digital transformation is an inevitable trend, playing a crucial role in enhancing the efficiency of state management and fostering socio-economic development. In 2024, the Haiphong Department of Foreign Affairs (DoFA) successfully implemented numerous innovations in this area, with synchronized, creative solutions that delivered practical results.
Strengthening Leadership and Effective Governance
At the beginning of the year, the department leadership focused on comprehensive direction for digital transformation plans. Leadership and governance were coupled with advocacy, supervision, and feedback from internal unions, ensuring consistency and effectiveness in implementing digital transformation tasks. This included raising awareness among officials and deploying practical initiatives.
In 2024, the leadership prioritized implementing the city’s Action Program to execute Resolution No. 03-NQ/TU (dated October 26, 2021) on Haiphong's digital transformation through 2025, with orientation to 2030. The DoFA issued and effectively executed its 2024 Digital Transformation Plan and Communication Plan for Digital Transformation, ensuring synchronization and clarity in tasks.
Efforts were geared towards promoting a strong shift in awareness and action among officials, employees, and citizens, emphasizing digital transformation as a catalyst for Haiphong's socio-economic development.
Improving Institutional Framework and Supporting Policies
The DoFA actively participated in reviewing, issuing, or amending legal documents and policies, creating a favorable legal environment for accelerating digital transformation. Regulations concerning digital government, the digital economy, and digital society were proposed and adjusted to align with Haiphong’s practical needs and strategic direction.
Developing Digital Infrastructure, Platforms, and Data
In 2024, the department invested heavily in IT infrastructure. Enhancements included:
- Upgrading internal networks and specialized connections to ensure secure and efficient operations.
- Implementing comprehensive electronic document management systems, with 100% of documents digitally signed and processed online.
- Regular maintenance of internet systems and specialized data networks to ensure continuous availability.
- Replacing outdated equipment (computers, laptops, printers, etc.) to meet digital transformation goals.
The DoFA also emphasized information security, adhering to Government Decree No. 85/2016/NĐ-CP on securing information systems by classification. It expanded the use of official email systems to streamline administrative communications, ensuring 100% adoption by its personnel.
The department's multilingual e-portal featured over 2,500 articles in Vietnamese, English, Japanese, Chinese, and Korean in 2024, promoting Haiphong's international standing and key socio-economic events.
Advancing Digital Government
One of the department's standout achievements was the successful implementation of digital government. The development and operation of a Foreign Affairs Information System and Database enabled data sharing and streamlined task execution, reducing time and effort for administrative processes. This included:
- Full electronic management of procedures, reports, and data visualization.
- Training staff to effectively use the new systems.
Additionally, digital communication channels, including official Zalo accounts, were utilized for public engagement and awareness campaigns. Integration with national data systems and the application of e-government services were prioritized, ensuring that 100% of administrative cases were resolved ahead of schedule using full online procedures.
Promoting the Digital Economy and Digital Society
The department collaborated with domestic and international partners to advance digital economy and digital society projects. Initiatives included:
- Encouraging the adoption of e-signatures, digital wallets, and open data.
- Organizing delegations to study successful digital transformation models abroad for potential application in Haiphong.
Ensuring Effective Communication on Digital Transformation
Public awareness campaigns were systematically and creatively executed through social media, e-portals, and specialized workshops. Events marking National Digital Transformation Day further heightened community awareness and inspired broader participation in digital initiatives.
Ensuring Information Security
Information security was a top priority in the digital transformation process. The department:
- Enhanced its cybersecurity infrastructure by implementing Kaspersky Endpoint Security across all devices.
- Regularly trained officials in data security and risk management to safeguard the department’s systems.
- Continuously monitored and updated systems to address vulnerabilities and maintain compliance with city-level cybersecurity guidelines.
Strategic Focus Areas for Sustained Success
To maintain and expand its digital transformation success, the department has outlined the following priorities:
- Synchronizing digital transformation efforts and diversifying communication methods through online tools and official platforms.
- Deepening awareness of digital transformation among officials, employees, and citizens as part of Haiphong's economic and social development strategy.
- Actively participating in legal reforms to support digital transformation initiatives.
- Enhancing IT applications in governance and public service delivery.
- Investing in training programs to strengthen digital skills and cybersecurity awareness.
- Fostering international collaboration to learn from successful digital transformation models.
Conclusion
The breakthroughs achieved by the Haiphong Department of Foreign Affairs in 2024 have reinforced its pivotal role in the city’s digital transformation. These advancements not only enhance administrative efficiency but also contribute to Haiphong's sustainable socio-economic development. With clear strategies and unwavering commitment, the department continues to build a modern, transparent, and service-oriented administration for the benefit of citizens and businesses alike.